Thank you for shopping with dedrealewis. We are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after payment has been successfully completed.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or holidays, order processing may take slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with shipping information if available.
Shipping Time
Shipping times vary depending on the destination and the shipping carrier used.
Estimated delivery times are typically:
- Standard International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as:
- Customs clearance procedures
- Weather conditions
- Logistics carrier delays
- High seasonal shipping demand
We appreciate your patience and understanding if unexpected delays occur.
Shipping Fees
Shipping costs may vary depending on the destination country, shipping method, and order size.
- Shipping fees will be calculated and displayed at checkout before you complete your purchase.
- Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order has been shipped, tracking information may be provided via email.
Tracking updates may take 24–72 hours to appear in the carrier’s tracking system after shipment.
If you have not received tracking information within a few days after shipping confirmation, please feel free to contact us.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may be charged by the destination country.
These charges are determined by the customs authority of the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information regarding potential fees.
Incorrect or Incomplete Address
Please make sure that your shipping address is correct and complete when placing your order.
We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by customers. If you notice an address error after placing your order, please contact us as soon as possible.
Lost or Delayed Packages
While we work with reliable shipping partners, delays can occasionally happen.
If your order has not arrived within the expected delivery timeframe, please contact us and we will do our best to assist you in tracking your package and resolving the issue.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact us:
Store Name: dedrealewis
Email: customersupport@dedrealewis.com
Our customer support team will respond as soon as possible and assist you with your request.